Terms of Use

These Terms and Conditions explain the rules that govern your use of the Spintastic platform and services. They set out the relationship between us and our users, the responsibilities we each have, and the conditions that apply to accounts, payments, promotions and dispute handling. By using the site you accept these terms, so please read them carefully and contact our support team if you have any questions.

Account responsibilities

Users must provide accurate and complete information when creating an account and keep details up to date. You are responsible for all activity on your account, including bets, deposits and withdrawals. Do not share your login details and notify us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where fraud, money laundering, collusion or other misuse is suspected.

Eligibility requirements

Access to our services is restricted to persons who meet the eligibility criteria stated on the site. You must be of legal gambling age in your jurisdiction and able to enter into a contract. Accounts that appear to belong to minors, or to residents of restricted territories, will be blocked and funds may be withheld pending verification.

Acceptable platform use

You agree to use the platform lawfully and not to attempt to manipulate games, exploit technical faults, or engage in abusive behaviour towards staff or other users. Automated play, unauthorised bots or attempts to bypass limits and controls are prohibited. We may limit, suspend or close accounts where terms are breached.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that are published with each offer. General rules include that only one account per person may claim a promotion, bonuses cannot be transferred between accounts, and we may withhold or cancel offers suspected of being abused. Wagering requirements, eligible games, maximum conversion values and expiry periods are set out in each promotion’s terms and apply in addition to these general conditions.

Deposits and withdrawals

Verification and checks

We may require identity, address and source-of-funds documents before processing withdrawals. Until verification is complete, withdrawal requests may be delayed. We perform checks to comply with legal and regulatory obligations and to protect users and the platform.

Processing and limits

Payment methods, processing times and limits are provided on the payments page. We process withdrawals using the same method as deposits where possible. Where that is not possible, alternative methods may be offered. Fees and minimum/maximum limits applicable to a payment method are shown in the payments section and may change from time to time.

Dispute resolution

If you have a dispute, raise it with our support team in the first instance. We will investigate and respond within a reasonable timeframe. If the matter cannot be resolved directly, we may refer the dispute to an independent complaints body where applicable. Using our complaints procedure does not prevent you from seeking other legal remedies.

Changes to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and notified to account holders where reasonably practicable. Continued use of the service after changes are published constitutes acceptance of the revised terms. For clarity, our platform, including the Spin Tastic brand presentation and available features, may be adjusted to reflect operational needs.