Responsible Gambling Policy

At Spintastic we take player safety seriously and aim to promote controlled play across our services. We recognise that gambling should be an entertaining activity for adults who can play within their means. This page explains the principles we follow, the practical tools available to help you manage play, and where to go for extra support if gambling stops being enjoyable.

Player protection principles

We operate on a few simple principles: make information clear, provide easy-to-use controls, and act promptly when someone asks for help. Our approach is practical and user-focused - we encourage players to set limits, to take breaks, and to contact support if they have concerns about their behaviour.

Activity-control tools

To help you manage time and spend we provide a range of activity-control tools which can be adjusted from your account. These are designed to give you straightforward ways to control how often and how long you play, and to make changes when you need to.

Deposit limits

You can place deposit limits on your account to control how much you add over a set period. Limits can usually be set daily, weekly or monthly and can be increased only after a cooling-off period. Setting a deposit limit is one of the simplest ways to manage spend and reduce risk.

Loss limits

Loss limits help you cap how much you can lose in a given period. If you find losses are exceeding what you expect, applying or tightening a loss limit is an effective measure to regain control.

Time limits and session controls

Session timers and time-out options are available to remind you when a session has lasted longer than intended. You can also opt for short account breaks if you want a temporary pause without committing to longer steps immediately.

Self-exclusion

For those who need a longer-term solution, self-exclusion allows you to close your account for a fixed period. During self-exclusion you will not be able to access the account. If you choose to return after the exclusion period, reactivation typically follows a verification and cooling-off process to ensure you are ready to resume play.

Signs of problematic behaviour

Common signs to watch for include chasing losses, hiding activity from friends or family, playing for longer than intended, borrowing to fund play, or neglecting other responsibilities. Recognising these signs early makes it easier to take practical steps to address them.

Tips for maintaining control

Set clear personal limits, stick to a budget, use deposit and time controls, avoid gambling when stressed or impaired, and talk to someone you trust if you are worried. Regularly review your activity and adjust controls as needed.

Professional help and support organisations

If you or someone you know needs further help, seek professional support. Organisations such as GamCare and the NHS provide confidential advice and treatment options in Great Britain. You can also ask our support team about self-help tools and how to access external services.

If you have questions about safer gambling tools or want help applying controls on your account, contact our support team through the app or account area. At Spin Tastic we are committed to helping players stay in control and to making safer gambling information available and accessible.